Uh oh, sounds like you have an issue with your reel. No worries, read the terms at the bottom of the page, fill out this form, and we’ll work reel hard to get you sorted.
Our reels come with a 5 year warranty covering manufacturers faults and defects.
Upon arrival all reels must undergo warranty validation. If your item is found to be outside of these requirements there will be a minimum fee of $50 for servicing and $25 for inspection/quote.
You will receive the shipping address via return email upon submitting this form. Please include a note with your reel including all your contact information so we can handle your repair in a timely manner.
Time frame for service / repair and return is 10-15 working days excluding courier and shipping.